What does GhostRep Echo do?

Echo captures field conversations at the door, on the phone, or during appointments. It captions what was said, gives reps live Bluetooth coaching when needed, and scores every appointment against your company playbook.

Does Echo include canvassing?

Yes. Echo includes a canvassing workflow for door-to-door reps, including route activity, door outcomes, appointment capture, conversation capture, and manager visibility into field activity.

Is Echo coaching generic?

No. Echo is configured around your company process, priorities, products, objections, and manager coaching focus areas. Rep usage and feedback history help the AI become more specific to the rep and the company over time.

GHOSTREP ECHO

You were not at
every appointment.
Now you can review the conversation.

Capture field conversations, return to the important moments, and give coaching something concrete to work with.

Contact Sales View pricing

RECORDING AND LIVE COACHING

Keep the conversation. Support the next question.

One appointment, two ways to help the rep.

Echo captures the field conversation so the rep and manager can return to what was said. Live AI coaching adds support while the appointment is still happening.

After the session, review the recording and transcript alongside the coaching action plan. The manager can start with a specific homeowner question, hear the rep’s answer, and choose the next adjustment.

Live cues require organization enablement and a supported app rollout. Our team can confirm the setup for your devices and workspace.

Talk through your Echo setup

Echo native app preview showing recording status and a sample live discovery cue — Native app preview · Example live cue

AFTER THE APPOINTMENT

Give your manager the exchange behind the recap.

The recording and transcript

Revisit the conversation with the speaker transcript as a guide. Hear the customer’s question and the response together, including the context that a short summary can miss.

Choose a specific discovery, proposal, objection, or next-step exchange for the next one-on-one.

The coaching action plan

Use the manager summary and next steps to prepare the discussion. Review important conclusions against the source, then agree on the skill the rep will practice.

That gives the next session a clear purpose and something concrete to revisit afterward.

FROM REVIEW TO REHEARSAL

Make something useful out of the recording.

Choose one moment. Work on the next response.

Bring the coaching question into AI Sales Coach to prepare a better approach. Use AI Role Play to rehearse a similar situation before the rep’s next appointment.

For a recurring team theme, prepare a focused lesson in Training Studio. Keep the exercise connected to the conversations your reps are actually having.

Explore AI Role Play

TAKE SOMETHING USEFUL WITH YOU

Keep working on the real problem.

Security & AI boundaries

Review the questions to resolve before recording and coaching.

Call review cadence

Give managers a practical rhythm for reviewing conversations.

AI Role Play

Turn an observed coaching moment into a focused practice session.

BEFORE YOU GET STARTED

A few good questions.

Is recording consent handled automatically?

Your organization must define and follow the appropriate recording and consent process. Confirm the product settings and requirements for your team before recording customer conversations.

Does every workspace include live cues?

Live cues require organization enablement and a supported app rollout. Confirm availability with our team instead of assuming the preview represents your current workspace.

What should we test before field use?

Check the supported device, microphone permissions, recording start and finish, session availability for review, access controls, and your process for handling interruptions or failed uploads.

RESOURCES FOR YOUR TEAM

Keep the next step close.

Roofing sales call scorecard Ghostrep vs map my customers Roofing sales call notes template

PUT GHOSTREP TO WORK

Coach from the conversation, not the recap.

Start with one team, one skill, and a clear idea of what improvement looks like.

Talk to our team Choose your hours

You were not atevery appointment.Now you can review the conversation.