Does this fit both retail and storm-restoration teams?+
Build the coaching around the appointment type. Retail teams can practice proposal comparisons; storm-restoration teams can work on explaining documented findings and next steps while keeping contractor scope and carrier decisions distinct.
What can a manager review after an appointment?+
Echo provides the recorded conversation, transcript, and coaching action plan. Start with a homeowner question, hear the rep’s response, and decide which skill deserves attention in the next one-on-one.
How do we turn the review into practice?+
Choose one exchange from the appointment. Work through the next approach in AI Sales Coach and rehearse a similar situation in AI Role Play before returning to that skill in a later review.
What does a roofing team need before recording appointments?+
A notice and consent process your organization defines and follows, a supported device with microphone permission, and a plan for interruptions or failed uploads. GhostRep does not handle recording consent automatically; confirm the product settings and requirements for your team before recording customer conversations.
Do live coaching cues work on every rep’s phone?+
No. Live cues require organization enablement and a supported app rollout. Confirm availability for your devices and workspace before buying for that use case. Recording and post-appointment review do not depend on live cues.
How is GhostRep priced for a roofing team?+
Prepaid hours shared across the team: 25 hours for $200, 100 hours for $600, or 250 hours for $1,000, with no subscription. Pay first, then create or sign in with the verified checkout email, activate the workspace, and add reps and managers. Purchased hours do not expire. Every new bundle has a 14-day money-back guarantee, prorated for hours already used when you ask.